Policies & Terms

Shipping Rates & Policies

Shipping typically takes up to 3 to 5 business days to arrive. Note: All packages require a signature.

All discounted and sales through Got Vape Wholesale exclude all Storz & Bickel and Puffco products and items.

PACT Act shipping rules:

Under the PACT Act rules and regulations, e-liquids, e-cigarettes and other vaping products can no longer be shipped through USPS First Class or Priority Mail. Every package requires an adult signature, no exceptions.

Shipping Internationally:

Customers outside the United States, excluding destinations restricted by the US government, are eligible to receive our vaporizer devices and products. International freight is quoted by your rep before the order ships; duties and taxes are the customer’s responsibility on arrival.

If you have any questions or concerns, please feel free to contact us. We are available Monday through Friday from 9 am to 6 pm at (888) 827-3101.

Shopping Currency:

All prices are currently listed on our website, Got Vape Wholesale. All prices reflect US Dollars, please check these current rates if you are outside of the United States.

Shipping to a new address:

Your rep verifies any new ship-to address on your account before the first shipment there.

Frequently Asked Questions

How long does wholesale shipping take?
Orders typically arrive within 3 to 5 business days after they ship. Every package requires an adult signature on delivery, so please ship to an address where someone 21 or older can sign.
When will my order ship?
Orders approved by your rep before 2 pm Pacific ship the same day, Monday through Friday, from our California warehouse. You receive tracking by email when the label is created.
How is shipping calculated on a wholesale order?
Your order is submitted without a shipping charge. Your account rep confirms the order, quotes freight from the packed cartons and the real weight, and adds it before anything ships. You see the final shipping cost before you pay.
Which carriers do you use?
USPS, UPS, GLS, and LTL freight for pallet-sized orders. Your rep picks the best rate for your order's size and destination.
Do you ship large or bulk orders?
Yes. Case-pack and pallet orders are quoted by weight and carton count, and LTL freight is available for pallet quantities. A liftgate or a delivery appointment is available on request — tell your rep.
Are there states you do not ship to?
No — Got Vape Wholesale ships to all 50 states. Every package is sent signature-required.
Do you ship internationally?
Yes, to most countries outside the United States, except destinations restricted by the US government. Freight is quoted by your rep before the order ships; duties and taxes are the customer's responsibility on arrival. All prices on the site are in US dollars.
How do you ship hemp-derived (CBD/THC) products?
Hemp-derived products ship only where state law allows; your rep confirms eligibility for your address before the order is finalized.
Why does my package need a signature?
Federal PACT Act rules require an adult signature for vaping products, so every Got Vape Wholesale shipment is sent signature-required. Have someone 21 or older available at the delivery address.
Can I ship to an address other than my business address?
Yes. Your rep verifies any new ship-to address on your account before the first shipment there.
What happens if my order arrives damaged or short?
Report it within 7 days of delivery with photos of the carton and the items. We file the carrier claim and reship or credit the affected items after the claim.
Who do I contact about a shipment?
Your account rep, or customer service at +1 888 827-3101, Monday through Friday, 9 am to 6 pm Pacific, or jjackson@gotvapewholesale.com.